{"id":8974,"date":"2023-11-29T10:12:34","date_gmt":"2023-11-29T09:12:34","guid":{"rendered":"https:\/\/quijotefood.com\/canal-des-plaintes\/"},"modified":"2024-08-02T09:45:51","modified_gmt":"2024-08-02T07:45:51","slug":"canal-des-plaintes","status":"publish","type":"page","link":"https:\/\/quijotefood.com\/fr\/canal-des-plaintes\/","title":{"rendered":"Canal des plaintes"},"content":{"rendered":"<section class=\"l-section wpb_row height_medium\"><div class=\"l-section-h i-cf\"><div class=\"g-cols vc_row via_flex valign_top type_default stacking_default\"><div class=\"vc_col-sm-12 wpb_column vc_column_container\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"wpb_text_column us_custom_432d3f53\"><div class=\"wpb_wrapper\"><header class=\"article-header\">\n<h1 class=\"page-title\">Canal des plaintes<\/h1>\n<p style=\"font-weight: 400;\">Bienvenue sur le canal d&rsquo;alerte de Membrillo El Quijote S.A.<\/p>\n<p style=\"font-weight: 400;\">Ce canal de signalement vise \u00e0 constituer un m\u00e9canisme efficace pour d\u00e9tecter les pratiques irr\u00e9guli\u00e8res ou illicites qui contreviennent aux valeurs et principes \u00e9tablis dans notre Code de Conduite ou le Code P\u00e9nal.<\/p>\n<p style=\"font-weight: 400;\">Ce canal ne peut pas \u00eatre utilis\u00e9 pour de fausses accusations, et l&rsquo;informateur doit \u00eatre aussi pr\u00e9cis et d\u00e9taill\u00e9 que possible dans sa communication, et ajouter toutes les preuves dont il dispose sur l&rsquo;affaire.<\/p>\n<\/header>\n<\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"w-iconbox us_custom_5499bd58 iconpos_top style_default color_primary align_center no_text\" id=\"canal-denuncias\"><a href=\"#canal-denuncias\" class=\"w-iconbox-link\" aria-label=\"Bo\u00eete aux lettres de communication s\u00e9curis\u00e9e\"><div class=\"w-iconbox-icon\" style=\"font-size:2rem;\"><i class=\"fas fa-mailbox\"><\/i><\/div><\/a><div class=\"w-iconbox-meta\"><h4 class=\"w-iconbox-title\"><a href=\"#canal-denuncias\" class=\"w-iconbox-link\" aria-label=\"Bo\u00eete aux lettres de communication s\u00e9curis\u00e9e\">Bo\u00eete aux lettres de communication s\u00e9curis\u00e9e<\/a><\/h4><\/div><\/div><div class=\"w-popup align_none\"><span class=\"w-popup-trigger type_selector\" data-selector=\"#canal-denuncias\"><\/span><div class=\"w-popup-overlay\" style=\"background:rgba(0,0,0,0.85);\"><\/div><div class=\"w-popup-wrap layout_default\" role=\"dialog\" aria-modal=\"true\" aria-label=\"Popup\" style=\"--title-color:var(--color-content-heading);--title-bg-color:var(--color-content-bg-alt);--content-color:var(--color-content-text);--content-bg-color:var(--color-content-bg);--popup-width:600px;--popup-padding:5%;\"><button aria-label=\"Fermer\" class=\"w-popup-closer\" type=\"button\"><\/button><div class=\"w-popup-box animation_fadeIn closerpos_outside with_title\"><div class=\"w-popup-box-h\"><div class=\"w-popup-box-title\">Bo\u00eete aux lettres de communication s\u00e9curis\u00e9e<\/div><div class=\"w-popup-box-content\"><p>Vous pouvez envoyer votre r\u00e9clamation \u00e0 l&rsquo;adresse email suivante : <a href=\"mailto:canaldealerta@quijotefood.com\"><a href=\"mailto:canaldealerta@quijotefood.com\">canaldealerta@quijotefood.com<\/a><\/a><\/p>\n<p style=\"font-weight: 400;\"><strong>PRINCIPES et GARANTIES dans le traitement des r\u00e9clamations :<\/strong><\/p>\n<ol style=\"font-weight: 400;\">\n<li><strong>Bonne foi :<\/strong> Toutes les plaintes doivent \u00eatre d\u00e9pos\u00e9es de bonne foi et fond\u00e9es sur des preuves raisonnables.<\/li>\n<li><strong>Confidentialit\u00e9 et s\u00e9curit\u00e9 des informations :<\/strong> Nous garantissons une confidentialit\u00e9 maximale du contenu des plaintes re\u00e7ues, de l&rsquo;identit\u00e9 des plaignants et des personnes signal\u00e9es et des autres personnes concern\u00e9es.<\/li>\n<li><strong>Anonymat :<\/strong> Nous acceptons les plaintes anonymes, qui b\u00e9n\u00e9ficieront du m\u00eame traitement et des m\u00eames garanties.<\/li>\n<li><strong>Aucune repr\u00e9sailles :<\/strong> Nous garantissons l\u2019absence de repr\u00e9sailles aux lanceurs d\u2019alerte de bonne foi.<\/li>\n<li><strong>Droit d&rsquo;\u00eatre inform\u00e9 :<\/strong> Les plaignants et les personnes signal\u00e9es ont le droit d&rsquo;\u00eatre inform\u00e9s de l&rsquo;\u00e9volution du processus, tant que l&rsquo;enqu\u00eate n&rsquo;est pas compromise, et dans les limites applicables en mati\u00e8re de confidentialit\u00e9 et de protection des donn\u00e9es. Dans le cas des personnes signal\u00e9es, cela inclut le droit d&rsquo;\u00eatre inform\u00e9 des actions ou omissions qui leur sont imput\u00e9es.<\/li>\n<li><strong>Pr\u00e9somption d&rsquo;innocence et d&rsquo;honneur :<\/strong> Nous respectons la pr\u00e9somption d&rsquo;innocence et d&rsquo;honneur des personnes d\u00e9nonc\u00e9es concernant les \u00e9v\u00e9nements rapport\u00e9s.<\/li>\n<li><strong>Droit de t\u00e9moigner :<\/strong> La personne accus\u00e9e a le droit d&rsquo;\u00eatre entendue au cours de la proc\u00e9dure d&rsquo;enqu\u00eate et de se pr\u00e9valoir de son droit de ne pas t\u00e9moigner contre elle-m\u00eame.<\/li>\n<li><strong>Droit \u00e0 une r\u00e9ponse diligente et motiv\u00e9e :<\/strong> Une fois l&rsquo;enqu\u00eate termin\u00e9e, les plaignants et les accus\u00e9s ont le droit de conna\u00eetre le r\u00e9sultat de l&rsquo;enqu\u00eate men\u00e9e, \u00e0 moins qu&rsquo;il n&rsquo;y ait des circonstances qui rendent souhaitable de maintenir la confidentialit\u00e9 des conclusions obtenues.<\/li>\n<li><strong>Absence de conflits d&rsquo;int\u00e9r\u00eats :<\/strong> Nous garantissons l&rsquo;absence de conflits d&rsquo;int\u00e9r\u00eats entre les \u00e9v\u00e9nements signal\u00e9s et la personne charg\u00e9e de g\u00e9rer et de traiter l&rsquo;enqu\u00eate sur ceux-ci.<\/li>\n<\/ol>\n<\/div><\/div><\/div><\/div><\/div><div class=\"w-separator size_medium\"><\/div><div class=\"wpb_text_column\"><div class=\"wpb_wrapper\"><p style=\"font-weight: 400;\"><strong>INFORMATIONS SUR LA PROTECTION DES DONN\u00c9ES :<\/strong><\/p>\n<p style=\"font-weight: 400;\">Responsable : Membrillo El Quijote S.A.<\/p>\n<p> Coordonn\u00e9es du d\u00e9l\u00e9gu\u00e9 \u00e0 la protection des donn\u00e9es : <span><a href=\"mailto:dpd@quijotefood.com\" target=\"_blank\" rel=\"noopener\">dpd@quijotefood.com<\/a><\/span><\/p>\n<p style=\"font-weight: 400;\">Objectif : G\u00e9rer les communications et effectuer toutes les actions n\u00e9cessaires pour enqu\u00eater sur les \u00e9v\u00e9nements signal\u00e9s.<\/p>\n<p style=\"font-weight: 400;\">L\u00e9gitimation : Respect d\u2019une obligation l\u00e9gale.<\/p>\n<p style=\"font-weight: 400;\">Destinataires : Aucune donn\u00e9e ne sera c\u00e9d\u00e9e \u00e0 des tiers sauf obligation l\u00e9gale.<\/p>\n<p style=\"font-weight: 400;\">Droits : Vous disposez d&rsquo;un droit d&rsquo;acc\u00e8s, de rectification et de suppression des donn\u00e9es, ainsi que d&rsquo;autres droits en \u00e9crivant \u00e0 l&rsquo;adresse postale.<\/p>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"Canal des plaintes Bienvenue sur le canal d&rsquo;alerte de Membrillo El Quijote S.A. Ce canal de signalement vise \u00e0 constituer un m\u00e9canisme efficace pour d\u00e9tecter les pratiques irr\u00e9guli\u00e8res ou illicites qui contreviennent aux valeurs et principes \u00e9tablis dans notre Code de Conduite ou le Code P\u00e9nal. Ce canal ne peut pas \u00eatre utilis\u00e9 pour de...","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8974","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Canal des plaintes | El Quijote<\/title>\n<meta name=\"description\" content=\"Acc\u00e9dez ici pour utiliser notre canal de plaintes.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/quijotefood.com\/fr\/canal-des-plaintes\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Canal des plaintes | El Quijote\" \/>\n<meta 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